We want every customer to feel confident when purchasing from Loungefly. If you decide that an eligible item is not right for you, you may request a return within 30 days after the date your order is delivered. Returns are subject to the requirements and exclusions described in this policy.

Merchandise purchased directly from a Loungefly retail store must be handled through the original retail location and cannot be returned or exchanged through our online return process. Online purchases and in-store purchases are therefore subject to separate return procedures.

To begin an eligible online return, customers should use the return process associated with their order. When a prepaid return shipping label is provided, the package should be prepared securely and delivered to an authorized UPS drop-off location as soon as reasonably possible. The original shipping charge associated with the purchase is not refundable, and the cost of return shipping is also not reimbursed except where required by applicable law.

After the returned merchandise arrives at our facility, it will be inspected and processed. Refunds are issued after the return has been received and successfully reviewed. Customers should allow approximately one to two weeks for return processing. The time required for the refund to appear in the original payment account may vary depending on the payment provider or financial institution.

Customers should also pay attention to the return shipping deadline. If merchandise is shipped back more than 30 days after the return label was issued, a restocking charge equal to 20 percent of the eligible refund amount may be deducted from the refund. To avoid additional charges, returned merchandise should be shipped promptly after the return request and label have been issued.

Condition Requirements

Returned apparel must remain in new and resalable condition. Clothing cannot have been worn or washed and must retain all original tags and identifying labels. Items that show signs of wear, washing, alteration, damage, or missing original tags may not qualify for a refund.

Non-apparel merchandise must also be returned unused and in its original sealed packaging. Opening, using, assembling, altering, or otherwise changing the condition of certain products may make the item ineligible for return. Customers should keep original packaging and product materials intact until they are certain they will keep the merchandise.

Certain products are excluded from the standard return program. Merchandise identified as final sale cannot be returned unless applicable law provides otherwise. Some exclusive products may also be designated as non-returnable. Customers should review the product listing and applicable purchase terms before completing an order, particularly when purchasing limited or exclusive merchandise.

Bulk purchases are not eligible for return under this policy. For purposes of the returns program, a bulk purchase generally means an order containing six or more units of the same item. This restriction applies regardless of whether the products were purchased in one transaction or otherwise meet the conditions established for bulk purchasing.

Digital Pop! redemptions are considered final once completed. These purchases cannot be returned, except where a statutory warranty, consumer protection right, or other legal guarantee applies and cannot lawfully be excluded or restricted.

Pop! Yourself purchases are also final. Because these products are customized or created specifically according to customer selections, personalized items cannot be returned or exchanged through the standard returns process.

International orders shipped to Canada or Mexico are final sale and are not eligible for return or exchange under this policy, except where applicable law requires otherwise.

Starting an Online Return

To submit a return request for an eligible online order, sign in to the customer account associated with the purchase. Open the account’s order history and locate the order containing the merchandise you wish to return. Select the applicable order and use the available return option to begin the request. Follow the instructions provided during the return process, including any requirements concerning the items being returned and the shipping label.

Before sending a package, customers should verify that the merchandise meets the applicable return conditions and that all required packaging, tags, and accessories are included. Items that do not satisfy the requirements may be refused or may not qualify for a full refund.

Refunds and Customer Support

Refunds are normally issued to the original payment method after the returned merchandise has been received and processed. Shipping charges are generally excluded from refunds. Processing and financial institution timelines may differ, so the date a refund becomes visible in an account may vary.

If you have questions about an existing return, eligibility, refund status, return shipping, or any other issue related to this policy, please contact Loungefly customer support at loungeflyretailer@gmail.com. We recommend including your order information when contacting us so that the support team can locate the purchase and review the applicable return request.