Last updated: September 17, 2025
These Terms and Conditions govern your access to and use of the Loungefly website, mobile applications, online services, and products offered through those services. By accessing the website, using the available services, creating an account, or purchasing products, you acknowledge that you have read and agree to these Terms. If you do not agree with these conditions, please do not use the website, application, products, or related services.
About Our Services
The Loungefly website and related online services are operated for customers interested in Loungefly products, including collectible bags, accessories, apparel, and other merchandise. The services may include product information, shopping functionality, account features, promotional content, customer support, and other online features that may be introduced or modified from time to time.
We may update, replace, suspend, or discontinue portions of the website or its services when necessary. Changes may be made for operational, technical, legal, security, or business reasons. Although reasonable efforts may be made to keep the services available, uninterrupted access cannot always be guaranteed. Temporary interruptions may occur because of maintenance, system updates, technical issues, or circumstances outside our reasonable control.
Additional Terms and Policies
Certain products, promotions, programs, or features may be governed by additional terms or specific policies. Where additional conditions apply, they form part of the agreement governing your use of the relevant service or purchase. If a specific supplemental provision conflicts with these general Terms, the supplemental provision will apply to the relevant service or transaction.
Your use of the website may also be subject to our privacy practices and cookie policies. Information collected through the website or during transactions will be handled according to the applicable privacy notice.
Eligibility and Responsible Use
Our online services are intended primarily for individual consumers. You must meet the applicable legal age requirements in your jurisdiction to place an order or create an account independently. If a minor uses the services, the parent or legal guardian is responsible for supervising that use and accepting the applicable Terms where required by law.
You agree to use the website and its services only for lawful purposes. You must not use the services in a way that interferes with their operation, infringes another person’s rights, or violates applicable laws and regulations. You may not attempt to gain unauthorized access to accounts, systems, software, or restricted portions of the website.
Account Security
Certain features may require you to establish an account. When creating an account, you are responsible for providing accurate and current information. Account credentials should be kept confidential and must not be shared with unauthorized individuals.
You are responsible for activity conducted through your account and should notify us promptly if you believe that your account information has been compromised or accessed without authorization. We may restrict, suspend, or terminate an account where there is a material or continuing violation of these Terms or applicable law.
User-Submitted Content
Some services may allow customers to submit, upload, post, store, or share content, including photographs, comments, reviews, text, or other materials. You retain ownership of content that belongs to you, subject to the rights necessary for us to operate and provide the relevant services.
By submitting content, you confirm that you have the necessary rights and permissions to provide that material and authorize its permitted use. You must not submit content that infringes copyrights, trademarks, privacy rights, publicity rights, or other proprietary rights belonging to another person or organization.
Content must also comply with applicable laws and these Terms. Content that is unlawful, fraudulent, abusive, threatening, defamatory, discriminatory, obscene, misleading, or otherwise inappropriate may not be submitted through our services. You may not use customer content to impersonate another individual or organization, distribute unauthorized advertising, conduct unsolicited commercial activity, or disclose another person’s private information without appropriate permission.
We may remove, restrict, or decline to publish submitted content when we reasonably determine that it violates these Terms, applicable law, or the rights of others. We may also take appropriate action to protect the website, our customers, our business partners, or third parties.
Prohibited Activities
You may not reproduce, modify, distribute, publicly display, reverse engineer, or create derivative works from our website, applications, services, or proprietary materials unless such activity is expressly permitted by us or applicable law.
Automated scraping, data extraction, crawling, or similar activities are prohibited except where expressly permitted by applicable instructions and law. You may not use bots or automated systems to interfere with website operations, circumvent access restrictions, collect information improperly, or place unauthorized orders.
You must not use the services to transmit spam, malicious software, fraudulent communications, chain messages, unauthorized commercial solicitations, or other prohibited material. You may not falsely suggest that you are affiliated with, sponsored by, or endorsed by Loungefly or its licensing and business partners.
Product Information
Product photographs, descriptions, dimensions, colors, packaging, and other information displayed online are provided to help customers understand the merchandise before purchasing. Actual products may differ slightly from photographs or displayed colors because of manufacturing variations, packaging changes, lighting conditions, or differences between individual device screens.
Product availability may change without prior notice. We may discontinue products, modify product details, limit quantities, or introduce new merchandise as part of normal business operations.
Prices and Orders
Prices displayed online may change from time to time. Any applicable taxes, shipping charges, handling fees, or other costs will be presented during the applicable checkout process where required.
Submitting an order does not necessarily mean that the order has been accepted. An order may be reviewed before acceptance, and additional information may be requested when necessary. A purchase contract is generally formed when the order has been accepted and an appropriate confirmation has been provided.
Customers are responsible for reviewing order information before completing a purchase, including product selection, quantity, delivery information, payment details, and other applicable information.
We may decline or cancel an order where permitted by law, including circumstances involving product availability, pricing or listing errors, suspected unauthorized activity, violations of these Terms, or other legitimate operational reasons. If an accepted order must subsequently be cancelled, applicable payments will be refunded according to the circumstances and relevant law.
Purchases are intended for personal, household, or gift use unless otherwise authorized. Quantity restrictions may apply to particular products, promotions, accounts, payment methods, or households.
Payment and Shipping
Customers must provide valid payment information and confirm that they are authorized to use the selected payment method. Payments may be processed through third-party payment providers, and verification may be required before an order can be completed.
Products will be shipped to an eligible address provided during checkout. Delivery estimates may vary depending on destination, carrier conditions, inventory availability, seasonal demand, and other circumstances. Any delivery date or timeframe presented during checkout should be understood in accordance with the applicable shipping terms.
Customers are responsible for ensuring that shipping information is accurate and complete. If a delivery cannot be completed because the provided information is incorrect or because the recipient is unavailable, additional delivery arrangements or costs may apply where permitted by law.
Returns, Cancellations, and Refunds
Return and cancellation rights depend on the customer’s location and applicable consumer protection laws. Where statutory cancellation or withdrawal rights apply, customers may be entitled to cancel an eligible purchase within the applicable legal period.
Certain products may be excluded from cancellation or return rights where permitted by law. Examples can include personalized merchandise, products that have been used or altered, certain final-sale items, or products that cannot reasonably be returned due to their nature.
Returned merchandise should generally be kept in appropriate condition and sent back according to the applicable return instructions. Customers may be responsible for return shipping costs in circumstances where the law does not require the seller to cover those costs. Where merchandise is defective, damaged, incorrectly supplied, or materially different from its description, additional statutory rights may apply.
Refunds will generally be issued using the original payment method unless another method is legally required or agreed upon. The timing of a refund may depend on when returned merchandise is received, when proof of return is supplied, and the requirements of applicable law.
Customer Responsibilities
Customers should carefully review product information, order details, and applicable policies before completing a purchase. By using the services, you agree to provide truthful information, protect your account credentials, respect intellectual property rights, and comply with applicable laws.
Nothing in these Terms is intended to remove or limit consumer rights that cannot legally be excluded or restricted. Where mandatory consumer protection rules provide additional rights, those rights remain applicable.
Changes to These Terms
These Terms may be revised periodically to reflect changes in our services, business practices, technology, or legal requirements. The date shown at the beginning of this document indicates when the Terms were most recently updated. Customers should review the current version when using the services or placing future orders.
Changes generally apply to future use of the services and future transactions, subject to applicable law. Terms that governed an order already accepted will continue to apply to that transaction where required.
Contact Information
For questions regarding these Terms, purchases, returns, account issues, or other customer service matters, please contact Loungefly at loungeflyretailer@gmail.com.