We process orders as quickly as possible so that purchases can move into fulfillment without unnecessary delays. Once an order has been successfully submitted, it is transferred to our fulfillment operation for processing. Because processing may begin immediately after checkout, we are generally unable to make changes to an order after submission.

For this reason, customers should carefully review all information before completing a purchase. Please confirm that the selected products, sizes, quantities, payment information, shipping address, billing address, and other order details are accurate before placing the order. Requests to add or remove products, change a payment method, modify billing or delivery information, or cancel an order may not be accommodated once the order has entered processing.

Order Limits and Automated Purchasing

Certain products may be subject to purchase restrictions. These limitations are designed to help provide customers and collectors with a reasonable opportunity to purchase products that may be exclusive, limited, highly sought after, or otherwise subject to increased demand. We may establish limits based on the quantity of a particular item that may be purchased within a single order or by an individual customer or household.

Purchase restrictions may also apply across multiple orders when those orders appear to be connected through common information or characteristics. This may include the same payment card, billing address, shipping address, account information, contact information, or other order details. The existence and scope of a product limit may vary depending on the item and circumstances surrounding its availability.

We reserve the right to identify and restrict orders that appear to have been created or completed through bots, scripts, automated purchasing software, or other technological methods intended to circumvent normal purchasing procedures. Orders that exceed an established product limit, appear to involve automated purchasing activity, or otherwise attempt to avoid applicable restrictions may be reviewed and canceled after submission.

If an order is canceled under these circumstances, a temporary authorization or pending charge may remain visible on the customer’s payment account. Such an authorization is generally reversed within approximately three to seven business days, although the exact timing is controlled by the customer’s bank, credit card company, payment provider, or other financial institution. The appearance and release of a pending authorization may therefore vary between customers.

Attempts to bypass purchase restrictions may include using several email addresses, repeatedly modifying delivery information, creating multiple accounts, submitting unusually large numbers of orders for the same product, or using other methods intended to avoid established limits. Where such activity is identified, we may cancel related orders and may restrict the ability to place additional orders in the future.

We may also apply additional purchasing controls when necessary to maintain fair access to products and protect the integrity of our ordering process. These controls may be implemented without advance notice where circumstances require immediate action.

Bulk and Resale Purchases

Some orders may be considered bulk purchases when they involve quantities that exceed ordinary consumer purchasing patterns or appear to be intended for resale. For purposes of this policy, a bulk purchase includes an order involving more than six units of the same product, as well as purchases made primarily for resale or commercial redistribution.

We reserve the right to review and manage bulk purchases separately from ordinary consumer orders. Depending on the circumstances, we may restrict the quantity available, modify applicable purchase or return conditions, cancel an order, adjust the terms under which the purchase may proceed, or take other appropriate action.

Promotional offers, discounts, promotional codes, coupons, or other special pricing programs may not be available for bulk purchases. Eligibility for a promotion may depend on the specific terms of that offer, and purchasing large quantities of the same product does not automatically create an entitlement to promotional pricing.

Additional shipping charges may apply to orders that require special handling because of their size or quantity. Any applicable shipping surcharge may depend on the nature of the order, the destination, fulfillment requirements, packaging needs, or other logistical considerations.

Order Review and Customer Responsibility

Customers are responsible for reviewing their purchase information before submitting an order. Once checkout has been completed, the order may immediately enter processing and may no longer be eligible for modification or cancellation. Customers should therefore verify all product selections and account details before confirming payment.

We may take action when an order conflicts with applicable quantity limits, purchasing conditions, promotional restrictions, or other requirements associated with the product. These actions may include canceling one or more orders, limiting future purchases, or restricting access to purchasing services.

If you have questions regarding an order, cancellation request, quantity restriction, bulk purchase, or other purchasing issue, please contact our customer support team at loungeflyretailer@gmail.com. Customer service inquiries will be reviewed according to the status of the order and the applicable purchasing terms.