Last Updated: September 17, 2025
This Privacy Policy explains how Funko, LLC, Mondo Collectibles, LLC, Loungefly, LLC, and their related affiliates and business entities collect, use, store, disclose, and otherwise handle information associated with individuals who interact with our products and services. Throughout this policy, “Funko,” “we,” “our,” and “us” refer to these entities collectively. This policy applies when you browse or use our websites, mobile applications, online stores, digital platforms, and other services that display or link to this Privacy Policy. It also applies when you communicate with us through customer service, visit our retail locations, interact with us through social media, participate in promotions, or otherwise engage with our business.
Certain products, programs, or services may be subject to additional privacy notices. When applicable, those notices may provide information specific to the activity and may supplement or replace portions of this policy. We may revise this Privacy Policy periodically to reflect changes in our practices, services, technology, or legal requirements. The effective date shown above will be updated whenever changes are made. Where significant changes occur, we may provide additional notification through our Services or other appropriate communication methods.
Information We Collect
The information we obtain depends on how you interact with us. Some information is supplied directly by you, while other information is collected automatically or obtained from third-party sources.
When you create an account, place an order, contact customer support, participate in a loyalty program, complete a survey, communicate with us on social platforms, or otherwise provide information, we may collect details such as your name, email address, mailing address, telephone number, gender, account information, and other information you voluntarily submit. Payment information associated with purchases is generally handled by third-party payment processors that assist us with completing transactions.
We also collect information automatically when you use our websites, applications, and other digital services. This may include information about your device, operating system, browser, application version, IP address, network connection, unique device identifiers, and similar technical details. We may also record how you interact with our Services, including pages visited, links selected, navigation paths, dates and times of access, products viewed, items added to carts or wish lists, and other browsing activities.
At certain retail locations, photographs or video recordings may be collected for security, safety, and loss-prevention purposes. Communications with customer service, including telephone calls and online chats, may be monitored or retained for quality assurance, training, and service improvement. If you voluntarily participate in product testing, interviews, research sessions, or similar experiences, we may collect related photographs, audio, video, or other feedback.
Cookies, pixels, software development kits, session replay tools, and comparable technologies may also be used to understand how visitors interact with our Services. These technologies help us maintain functionality, remember preferences, analyze traffic, improve performance, personalize experiences, and evaluate marketing communications.
Information may also come from other sources. For example, retail partners may provide transaction-related information when you purchase our products through their stores or websites. We may receive information from advertising providers, analytics companies, identity verification services, business partners, or other users who provide information through our Services, such as when purchasing a gift for another person.
We may combine available information to create reasonable inferences. For example, technical information may help us estimate a general geographic area, while browsing activity and purchasing history may help us understand product interests and preferences.
How We Use Information
We use collected information to operate our business and provide products, services, and support. Information may be used to complete purchases, fulfill orders, respond to customer requests, maintain accounts, improve our websites and applications, personalize shopping experiences, administer loyalty programs, and communicate with customers.
We may also use information to send order confirmations, account notices, security notifications, service announcements, and other relationship-related communications. Where permitted, we may send promotional messages about products, events, offers, and other activities. Customers can manage certain marketing preferences as described below.
Additional uses include analyzing trends and usage patterns, conducting surveys and product research, organizing contests and promotions, administering rewards, improving customer experiences, identifying fraudulent or unauthorized activity, maintaining information security, protecting our property and rights, and meeting applicable legal, regulatory, accounting, and financial obligations.
Advertising and Analytics
We work with advertising networks, analytics providers, social platforms, and other service partners that help us understand customer activity and deliver advertising. These companies may use cookies, pixels, device identifiers, SDKs, and related technologies to collect information concerning interactions with our Services and other websites or applications.
Information involved may include IP addresses, browser characteristics, network information, pages viewed, time spent on particular pages, links clicked, purchase-related information, and advertising conversion data. These partners may use such information to measure campaign performance, understand audience interests, evaluate content, and present advertisements that may be more relevant to users.
Depending on applicable law and your location, you may have the ability to disable certain forms of targeted advertising through the privacy controls available on our website. Browser-based choices generally apply only to the specific browser or device used to make the selection and may need to be renewed after changing devices, browsers, or deleting cookies.
In some circumstances, identifiers such as email addresses or telephone numbers may be provided to advertising partners so they can create advertising identifiers and support relevant advertising across websites and applications. Certain privacy laws may classify these activities as targeted advertising, sharing, or selling of personal information. Available choices depend on your jurisdiction.
Disclosure of Information
We may provide personal information to companies and individuals that support our operations. Service providers may assist with payment processing, order fulfillment, shipping, website hosting, customer support, fraud prevention, analytics, advertising, surveys, market research, data management, gift card administration, and other business functions.
Information may also be shared with integration partners when you intentionally use a feature that connects our Services with another platform. We may disclose information when required by law, legal process, governmental request, or other lawful authority. Disclosure may also occur when necessary to investigate suspected violations, protect users or the public, enforce agreements, prevent fraud, or safeguard the rights, property, and security of our company and others.
Professional advisors, including legal, financial, insurance, and business consultants, may receive information when reasonably necessary to advise or protect our business. Information may also be transferred as part of a merger, acquisition, financing, restructuring, sale of assets, or similar corporate transaction.
Personal information may be exchanged among Funko and its parent companies, subsidiaries, affiliates, and entities under common ownership or control. We may also disclose information when you provide consent or deliberately request that we share it, such as when using a feature that allows information to be shared with another person.
Aggregated or de-identified information that cannot reasonably identify an individual may be used or disclosed for legitimate business purposes. We maintain such information in a de-identified form and do not seek to re-identify it except where permitted by applicable law.
Privacy Preferences
You may review or modify certain account information by signing into your account and visiting the relevant account management area. Depending on the information and applicable law, available controls may allow you to correct or delete information associated with your account.
Most browsers provide controls that allow users to block, delete, or restrict cookies. Disabling certain cookies may affect website functionality, including preferences and location-related settings. Additional privacy controls may be available through our website.
You may unsubscribe from promotional emails and text messages by using the instructions included in those communications or adjusting your communication preferences. Even after opting out of promotional messages, we may continue sending necessary non-promotional communications concerning orders, accounts, security, or services.
If you have enabled mobile push notifications, you can generally disable them through the notification settings on your device.
Children and Information Retention
We do not knowingly collect personal information from children through our Services. If you believe that a child has submitted personal information to us, please contact us so that we can review the situation and take appropriate steps.
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, meet business requirements, resolve disputes, maintain records, comply with legal obligations, and enforce agreements. Account-related information may remain associated with an active account. Following account closure or a defined period of inactivity, information may be deleted or otherwise handled in accordance with applicable retention requirements.
State Privacy Rights
Residents of certain U.S. states may have additional privacy rights under applicable state laws. Depending on where you live, these rights may include the ability to request access to personal information, obtain information in a portable format, correct inaccurate information, request deletion, and opt out of certain forms of targeted advertising, sharing, or sales.
You may exercise applicable rights through the privacy request mechanisms made available by us. We may request information necessary to verify your identity and confirm that the request is legitimate. Authorized representatives may also submit requests where permitted, although additional documentation may be required.
Where applicable law provides an appeal process, individuals may challenge a denied privacy request by contacting us at loungeflyretailer@gmail.com. We will process eligible appeals in accordance with applicable requirements.
Participation in certain loyalty programs, surveys, research activities, promotions, or other programs may involve discounts, rewards, or similar benefits. These programs may require the collection and use of information necessary to administer the benefit. Participation is generally voluntary, and program-specific terms may provide additional information concerning participation and withdrawal.
International Privacy Information
Because our business operates internationally, personal information may be processed or stored in countries other than the country where it was originally collected. When applicable privacy laws require safeguards for international transfers, we use appropriate mechanisms intended to protect personal information during such transfers.
Residents of Canada may have rights concerning consent, access, correction, withdrawal of consent, and the handling of personal information outside Canada or Quebec. Individuals may contact us to request access to or correction of information, subject to applicable legal exceptions. Commercial electronic communications are sent in accordance with applicable Canadian requirements, and recipients may unsubscribe from promotional communications.
Residents of Mexico may have rights under applicable Mexican data protection legislation, including rights relating to access, correction, cancellation, and objection to certain uses of personal information. Requests may be submitted through the applicable privacy contact process, subject to identity verification and legal limitations.
Residents of the European Economic Area and the United Kingdom may have additional rights under applicable data protection laws. Depending on the circumstances, processing may be based on contractual necessity, consent, legitimate interests, or legal obligations. Individuals may have rights to access, portability, correction, deletion, restriction of processing, withdrawal of consent, and objection to certain processing activities.
Where consent forms the legal basis for processing, it may generally be withdrawn at any time, although withdrawal does not affect processing that occurred before the withdrawal. Where processing is based on legitimate interests, individuals may have the right to object in circumstances provided by law. Certain information may be required to establish or maintain a contractual relationship or satisfy legal obligations, while other information may be optional.
Individuals in applicable jurisdictions may also have the right to submit complaints to their relevant privacy or data protection authority.
Contact Information
If you have questions about this Privacy Policy, our information practices, or your privacy rights, please contact us at loungeflyretailer@gmail.com.
Funko, LLC
2802 Wetmore Avenue
Everett, WA 98201
USA
Funko UK Limited
21 Holborn Viaduct
London, United Kingdom
EC1A 2DY
Data Protection Officer
Symmetry Solutions Ltd
The Tara Building
11-15 Tara Street
Dublin 2 D02RY83
Ireland
For privacy-related inquiries, requests, or concerns, please use the contact information above so that we can review and respond to your request in accordance with applicable privacy requirements.